Monday, November 21, 2016
Conflict and Resolution
I had an disagreement with a co worker and I found myself being angry and bitter after the disagreement. It caused me to avoid the person and overlook or resolve the issue. According to the non violent organization CVNC I could have embraced self compassion and resolved conflicts peacefully.
I could have suggested a compromise and asked the person if I offended them and or said I was sorry. I could have identified the conflict and ask questions "When did you feel upset?". I could request a solution "How can I make this better between us". I could be a great listener and take note of the different ways to not make a conflict again. I could come up with an agreement that works for the both of us. The 3 R's principles could be used as well but most importantly I can be respectful and more responsive when communicating to others. I can often ask "did I offend you or make you feel differently by using that tone or choice of conversation". I think by using open communication and responding to specific needs will help me avoid conflict.
Center for Nonviolent Communication. (n.d.). The center for nonviolent communication. Retrieved from http://www.cnvc.org/
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ReplyDeleteI am so sorry for your disagreement with your co-worker. I agree with the NVC principles that would have helped you with this conflict. By having self-compassion, it can help you to be aware of other’s emotions and not solely your own. I believe your ideas you stated were a great idea to resolve the conflict. Which do you believe would have been most effective?
Hello Iris,
ReplyDeleteIt is sad when we have issues in the work place. It makes the atmosphere so tense. It is unfortunate when these conflicts occur. What is good to know is although we can’t avoid conflict, we have learned the knowledge to manage it effectively and lead to productive outcomes. “To believe that conflict can be productive rather than destructive, you have to actively engage in it” O’Hair (2015, p. 215). The various suggestions you spoke of shows that you would willingly engage to make it a win-win resolution. It takes a good person to go to someone who has angered you and ask “How can I make this better?” It is wonderful that you are one of them. Hopefully, the disagreement has or will soon be resolved. Thanks for sharing.
Christine
Reference:
O'Hair, D., Wiemann, M., Mullin, D. I., & Teven, J. (2015). Real communication (3rd. ed). New York: Bedford/St. Martin's.